Terms of Service

These Terms of Service form a binding agreement between you and MazeCrafts Labs, Inc., a Delaware corporation with its operating office at 214 Birchwood Ave, Suite 3, Portland, OR 97214, USA. They govern your use of mazecrafts.com, the MazeCrafts learning portal, the community gallery, our monthly maze-construction kit subscriptions, our wooden labyrinth puzzles, and our digital printable activity packs.

By creating an account, placing an order or downloading a printable pack you accept these terms. If you do not accept them, please do not use the service.

1. Eligibility and the adult account holder

You must be at least eighteen years old and able to form a binding contract to open an account or place an order. Our products are made for children, but the account behind them belongs to an adult: a parent, guardian, teacher, librarian or school purchasing officer. That adult is the account holder and is responsible for everything done through the account, including orders placed by family members and downloads shared with pupils.

If you register on behalf of a school, district or other organisation, you confirm that you are authorised to bind it, and both you and the organisation are responsible under these terms.

2. Your account

Keep your credentials confidential and tell us promptly at [email protected] if you suspect unauthorised access. Give us accurate registration and delivery information and keep it current; we are not responsible for a kit delivered to a stale address. You may close your account at any time from the account area, which cancels future renewals as described in our Subscription and Billing Terms. We may suspend or close an account that breaches these terms, that presents a fraud or chargeback risk, or that we are required to close by law, and we will explain why unless the law prevents us.

3. Acceptable use of the learning portal

The learning portal hosts build videos, printable downloads, solution walkthroughs, lesson plans and progress tools. When you use it you agree not to:

• share account credentials outside your household or, for a school licence, outside the licensed staff group;
• scrape, bulk download, mirror, frame or republish portal content, or attempt to defeat rate limits, watermarks or access controls;
• upload malware, probe our systems, or interfere with other users’ access;
• use the portal to collect pupil personal information, since progress features are deliberately aggregate only;
• use our materials to train, fine-tune or evaluate a machine learning model, or to generate derivative activity products, without our prior written permission;
• post content that is unlawful, hateful, harassing, sexual, or that identifies a child without a guardian’s consent.

4. Digital printable licence

4.1 Home licence

Every printable pack bought or unlocked by an individual comes with a perpetual, non-exclusive, non-transferable licence to print and use the files with the children in your own household, including for home education. You may print as many copies as your family needs and keep the files after a subscription ends.

4.2 Single-classroom licence

Teachers and childminders receive a single-classroom licence: print and use the files with the pupils you personally teach in one classroom or group, in one academic year and the years that follow, and display them on a classroom screen. This licence covers one educator. Sharing files with colleagues, uploading them to a shared drive that reaches other classes, or posting them on a school intranet requires a site licence.

4.3 Restrictions

You may not resell, sublicence, rent, bundle or give away the files; upload them to a file-sharing service, marketplace, learning-object repository or public website; remove copyright notices; sell printed copies or laminated sets; or use the artwork in a commercial product, course, print run or advertisement. Commissioned commercial use is available; write to [email protected].

5. School and district site licences

Site licences extend the classroom licence across an institution and add administrative seats, purchase order billing and a named account contact.

Site licences run for twelve months from the start date, cover the sites named on the order, and do not transfer between districts. Educators who leave the institution lose access; the licence stays with the school. Quotes, W-9 forms and vendor onboarding paperwork are handled by [email protected].

6. Orders, subscriptions and auto-renewal

An order is an offer to buy. We accept it when we send an order confirmation, and we may decline an order for stock, pricing error, delivery restriction or fraud reasons, in which case we refund any amount taken. Kit subscriptions renew automatically each month until cancelled, and prepaid six and twelve month plans renew at the end of the prepaid period unless you tell us otherwise. Renewal timing, the requirement to cancel before the twentieth of the month, pausing, skipping, gifting and invoicing are set out in full in our Subscription and Billing Terms, which form part of this agreement.

7. Prices, taxes and price changes

Prices are shown in United States dollars and exclude sales tax, which we add where we are required to collect it. We may change prices for future billing periods. Subscribers receive at least thirty days’ notice by email before a change affects them, and the notice states the new price, the date it applies and how to cancel. A price change never applies to a period you have already paid for. Where an obvious pricing or description error appears on the site, we may cancel the affected order and refund it rather than fulfil at the wrong price.

8. Cancellation and refunds

You may cancel a subscription at any time from the account area. Physical goods are covered by the thirty-day satisfaction guarantee and the return process in our Shipping and Returns policy. Digital printable packs are non-refundable once downloaded, because they cannot be returned; if a file is corrupt, mislabelled or does not match its description, tell us and we will repair it or refund it.

9. Intellectual property

MazeCrafts and our licensors own the site, the portal, the maze designs, laser-cut patterns, printable artwork, photography, text, video, software and the MazeCrafts name and logo. Nothing in these terms transfers ownership. You receive only the limited licences described above. Feedback you send us is welcome and may be used without obligation or payment, and we will not identify you as its source without asking.

10. Your content and the community gallery

The community gallery lets you publish photographs of finished builds, custom maze designs and classroom displays. You keep ownership of what you post. By posting you grant MazeCrafts a worldwide, royalty-free, non-exclusive licence to host, resize, display, and feature that content on the site, in our newsletters and in social posts, until you delete it or ask us to. You confirm that you own or control the rights to the content, that any identifiable person has agreed to appear, and that where a child appears you are that child’s parent or guardian, or hold written permission from them.

We moderate before publication. We may edit captions, blur identifying detail, decline a submission or remove a post at our discretion, particularly where a child could be identified or located. To report a post, email [email protected] with the post link.

11. Third-party services

Payments, fulfilment, email and content delivery run on third-party platforms named in our Privacy Policy. Those platforms have their own terms, and we are not responsible for their acts or omissions beyond our own contractual and legal duties to you.

12. Safety and supervision disclaimer

Our kits contain small parts, wooden components, dowels, magnets, fasteners and hand tools. Age gradings, warnings and supervision guidance are published in our Safety and Compliance statement. You agree to follow the age grading and supervision guidance for every kit you buy and, for classrooms, to carry out your own risk assessment before an activity.

13. Disclaimers

Except for the express guarantees we give in these terms and any rights you have under consumer law that cannot be excluded, the service and the site are provided on an “as is” and “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the portal will be uninterrupted or error free, that every printable will suit every curriculum, or that a child will reach a particular learning outcome.

14. Limitation of liability

To the fullest extent permitted by law, MazeCrafts and its officers, employees and suppliers are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, or loss of goodwill, however caused. Our total aggregate liability arising out of or relating to the service is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

15. Indemnity

You agree to indemnify and hold MazeCrafts harmless from claims, damages, liabilities and reasonable legal costs arising from your breach of these terms, your misuse of the printable licence or site licence, content you post to the community gallery, or your failure to follow published safety and supervision guidance. We will notify you of any claim, let you control the defence with counsel we can reasonably approve, and cooperate at your expense.

16. Governing law

These terms and any dispute arising from them are governed by the laws of the State of Oregon, USA, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Dispute resolution and arbitration

Please contact us first at [email protected]. Most disputes are resolved in a few messages. If we cannot resolve a dispute informally within sixty days, you and we agree that the dispute will be settled by binding individual arbitration administered by a recognised arbitration provider under its consumer rules, seated in Multnomah County, Oregon, or conducted by telephone or video where you prefer. The arbitrator decides claims individually; class, collective and representative proceedings are waived, and you and we each waive a jury trial for arbitrable claims.

Two carve-outs apply. First, either party may bring a claim in small-claims court if it qualifies there and proceeds individually. Second, either party may seek injunctive relief in court to protect intellectual property or to stop unauthorised access to the service. You may reject this arbitration agreement by emailing [email protected] with the subject line “Arbitration Opt-Out” within thirty days of first accepting these terms; opting out does not affect any other part of this agreement.

18. Changes to these terms

We may update these terms as our products change or the law requires. The effective date at the top of the page always reflects the current version. For material changes we email account holders at least thirty days before the new terms apply, and continued use after that date means acceptance. If you do not accept a change, cancel before it takes effect and we will refund any prepaid period not yet delivered.

19. General

If any provision is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it to an affiliate or successor. These terms, together with the Subscription and Billing Terms, Shipping and Returns policy and Privacy Policy, are the entire agreement between us.

20. Contact

MazeCrafts Labs, Inc., 214 Birchwood Ave, Suite 3, Portland, OR 97214, USA. Telephone +1 (503) 555-0142. General: [email protected]. Support: [email protected]. Schools: [email protected].